Serial number information
For a product that you downloaded, the serial number is shown on the confirmation page at the end of the ordering process, and in the confirmation email sent at that time.
If you own a physical copy of the product, the serial number is shown on either the inside or the outside of the DVD case, if one is included; and on the outside of the paper sleeve otherwise.
If you have lost your serial number and have registered your software, visit http://apps.pinnaclesys.com/cdb/register/getserialnumbers.aspx.
General troubleshootingHere are some further avenues to explore if you are having trouble running the application.
1 Restart the computer: Unstable software behavior of undetermined cause can often be fixed by resetting the system. This is almost always a good place to start when troubleshooting.
2 Wait a few minutes: If Pinnacle Studio still won’t launch, wait a few minutes to let it finish launching. On some computers it may take a little while for the launch to complete.
3 Update Studio: When troubleshooting any problem, it is always best to use the latest version of the software if possible.
4 Disconnect capture hardware: If possible, unplug any capture hardware and try launching Pinnacle Studio again. If you can’t launch with your webcam plugged in, try it unplugged, and vice- versa. You may have to set the webcam up in the same way every time you launch Studio.
5 Download and reinstall hardware drivers: During the Studio software launch process we do check that you have a DirectX compatible graphics and sound card. Download and reinstall the latest version of the driver for the graphics card that is on your system. If you need assistance with this step, please contact the graphics card manufacturer.
6 End background tasks: There are a couple ways to accomplish this. One is to use start-up management software to assist in eliminating unnecessary programs that launch on Windows start- up. Many shareware and freeware programs of this type have been created. Use an Internet search engine such as Google or Yahoo to search for ‘startup managers’. We don’t endorse any particular one, but recommend you try a couple to see which one works best for you.
Alternatively, you can also use the Microsoft System Configuration Utility (msconfig), which is part of Windows, to disable start-up programs.
Whichever route you take, we recommend disabling all programs and then re-enabling them one at a time until the conflicting program is located.
7 Reinstall: If all of the above fail, you may want to try uninstalling Pinnacle Studio from the Control Panel “Programs and Features” list. Once it is uninstalled, reinstall Pinnacle Studio and try launching again.